The second task of management is to make work productive and the worker effective. A business enterprise (or any other institution) has only one true resource: people.
Peter Drucker in „The essential Drucker“
„… bringing about strategic change …“
„A large part of really bringing about strategic change is designing some action or new system that visibly, inescapably, and irreversibly commits top management to the strategy.“
David H. Maister
„Management’s essential role …“
… is to elicit the energy, discipline and focus that it takes to overcome short-term temptations and win by getting more done (and done better) than others do. They must also be the guardians of the organization’s standards.
David Maister in „Strategy and the fat smoker“
„… management of people is a “marketing job.” „
„… management of people is a “marketing job.” And in marketing one does not begin with the question, What do we want? One begins with the questions, What does the other party want? What are its values? What are its goals?“
Peter F. Drucker
„Inside an enterprise, there are only costs.“
„Finally, the single most important thing to remember is that results exist only on the outside. The result of a business is a satisfied customer. The result of a hospital is a healed patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise, there are only costs.“
Peter F. Drucker in The Essential Drucker
„… good strategies are long on detail …“
„… and short on vision. They layout multi-year plans in great quantitative detail: the market segments the company will persue, market share numbers that must be achieved, expense levels that must be managed, and resources that must be applied. These plans are then reviewed regularly and become, in a sense, the driving force behind everything the company does“
Louis V. Gerstner, Jr.