“Management’s essential role …”
… is to elicit the energy, discipline and focus that it takes to overcome short-term temptations and win by getting more done (and done better) than others do. They must also be the guardians of the organization’s standards.
David Maister in “Strategy and the fat smoker”
“… management of people is a “marketing job.” “
“… management of people is a “marketing job.” And in marketing one does not begin with the question, What do we want? One begins with the questions, What does the other party want? What are its values? What are its goals?”
Peter F. Drucker
“Inside an enterprise, there are only costs.”
“Finally, the single most important thing to remember is that results exist only on the outside. The result of a business is a satisfied customer. The result of a hospital is a healed patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise, there are only costs.”
Peter F. Drucker in The Essential Drucker